Overview
At Chelsea Peers, we take your privacy seriously. This policy describes how we collect, use, and share information about you when you interact with our website, purchase our products, or contact our customer service team. Please read this policy carefully to understand how your personal information will be treated.
What Information We Collect
We collect information about you in three ways:
- Directly from you: We collect information you provide to us when you purchase products, create an account, sign up for our newsletter, contact customer service, or otherwise communicate with us. This may include your name, email, address, payment information, and any other information you choose to provide.
- Through technology: We collect certain information through automated technology like cookies, web beacons, pixels, browser analysis tools, server logs, and other technologies. The information we collect this way may include IP address, browser type, operating system details, viewing data, and browsing history.
- From third parties: We may collect information other entities share with us about you, such as updated delivery and address information from carriers or demographic data from marketing partners. We may combine this data with information we already have about you.
How We Use Your Information
We use your personal information in the following ways:
- Provide, maintain, and improve our products and services
- Process orders and payments
- Communicate with you about your account, purchases, or our products
- Create and manage your account
- Personalize your shopping experience and recommendations
- Enable product reviews and ratings
- Protect against or identify possible fraudulent transactions
- Develop new products and services
- Comply with legal obligations
- Optimize and enhance our marketing efforts
When We Share Your Information
We may share your personal information with:
- Service providers: Trusted third parties who work on our behalf and need access to your information to provide operational or other support services. This includes shipping providers, payment processors, marketing partners, and more.
- Subsidiaries and affiliates: Any subsidiaries or affiliated companies that are part of our corporate family to support shared business operations.
- Business transfers: Third parties relevant to a business asset sale, merger, consolidation, or acquisition.
- Legal requirements: Entities as required by law, such as to comply with a subpoena or other legal process.
- Protect safety: Government or law enforcement agencies if we believe disclosure is necessary to protect the rights and safety of you, us, or others.
We do not sell your personal information to third parties for marketing or advertising purposes.
Your Rights & Choices
You may exercise certain rights regarding your personal data:
- Access or update your information: You may submit a request to access or update the personal information we have about you.
- Opt out of marketing: You can opt out of receiving promotional communications such as emails or texts from us by following the instructions in those messages.
- Cookies: Most browsers allow you to block and delete cookies through your settings. Keep in mind some features may not work properly without cookies enabled.
- Close account: While we’d be sad to see you go, you can close your account by emailing us. Keep in mind we may retain certain information for legal compliance.
Data Retention
We store your personal information only as long as needed to provide our services, conduct legitimate business functions, comply with legal obligations, and resolve disputes.
Children’s Privacy
Our website is not targeted to minors, and we do not intentionally collect personal data from children under age 18 without consent from a parent or guardian. If we discover we have collected a minor’s data without consent, we will take steps to delete the information.
Security & Storage
We aim to protect your personal information using appropriate technical and physical safeguards based on the sensitivity of the data. While we work to safeguard your data, no technology is completely secure, so we cannot guarantee the absolute security of your information. If a breach occurs, we will promptly notify you as required by applicable law.
Some of your data may be stored or transferred outside of your home country. It may also be processed by staff in other countries who work for us or for one of our service providers. We’ll protect your information as described in this policy wherever it’s processed.
Changes to this Policy
We may periodically make changes to this Privacy Policy as necessary to comply with law or provide updated information. We encourage you to check this policy for the latest information about our privacy practices whenever you access our site.
Contact Us
If you have any questions about this Privacy Policy or our information practices, please contact us at:
Chelsea Peers
123 Main St
London, UK
[email protected]
Additional Disclosures for California Residents
Under the California Consumer Privacy Act (CCPA), California residents have certain rights and disclosures related to their personal information. Here is a summary of the key provisions:
Right to Know and Access: You have the right to request we disclose what personal information we collect, use, and share. You also have the right to access specific pieces of personal information we collect about you.
Right to Delete: You have the right to request we delete any of your personal information we have collected, subject to certain exceptions allowed under the CCPA.
Right to Opt-Out of Sale: We do not sell your personal information, so this right does not apply.
Right to Non-Discrimination: We will not discriminate against you for choosing to exercise your CCPA rights.
For any requests related to these California rights, please contact us at the details provided above.
